Complaints Procedure
Making a complaint
We strive to provide excellent service to all of our customers. However, we understand that things don’t always go as planned. If you’re not completely satisfied with our service, please let us know so we can address your concerns.
How to contact us
We’re always working to improve, so if something hasn’t gone to plan, please let us know. Here’s how you can get in touch:
In writing
Write to us at the following address:
Ipsum Renewables Ltd
140 Chesterfield Road North
Mansfield
Nottingham
NG19 7JD
By telephone
Call us 01623 354217 we will log information about your complaint – we may ask that you put this in writing though.
What will happen next?
We would recommend writing to us by email or letter – once we have received your complaint we will acknowledge receipt usually the same day (except weekends and holidays).
We aim to resolve your complaint as quickly as possible. If an immediate resolution isn’t available, we’ll keep you updated regularly. Any information you provide will be carefully documented to ensure we can offer a comprehensive solution.
Need an Update? If you haven’t heard back from us or would like an update on your complaint, simply reply to your original email or send a new email to customer.service@ipsumrenewables.co.uk
Not Satisfied with Our Response? If you feel our initial response doesn’t fully address your concerns, please don’t hesitate to let us know. We’re committed to finding a resolution that satisfies you, and we’ll be happy to investigate further.
We appreciate your feedback and will work diligently to address any issues you may have.
